WARRANTY RETURN POLICY
Your Oska Pulse is guaranteed to arrive to you in perfect condition. If your device is not working properly for any reason, we will replace it immediately, free of charge. Oska India does not offer a refund option.
1. Returns must occur within 30 days of delivery and an original receipt is required (occasionally, we may offer certain purchasers a time extension of this guarantee at our sole discretion, which will be confirmed, to them, in writing)
2. Returns must be approved by the Oska India team first.
3. Please note that only orders placed directly through Oska, India and India affiliates are eligible for return via Oska India. Devices sold through affiliates are also subject to their return policies. Devices purchased from unauthorized sources or resold by the original purchaser are NOT eligible for return or warranty.
4. The Oska Pulse device, compression wrap(s) and charging cable are ALL required to be returned to us (not just the device itself).
5. Returns will NOT be processed until we have received the device and other components.
6. If the device has been damaged from mistreatment, exposure to water, or has been tampered with, the refund will be voided.
7. Small and large replacement compression wraps are not eligible for a return if they have been removed from their packaging and damaged in use.
Electronic devices, especially those of a medical nature, should be handled with care and in accordance with the User Manual. Refund may be voided if a returned unit is deemed to have been damaged by the user in such instances as water damage, excessive heat, defective power sources or dropping the unit.
OUR RETURN CONDITIONS - SHIPPING AND REFUNDS
OSKA PULSE - WARRANTY
Your Oska Pulse is guaranteed to arrive in perfect condition.
We offer a one year warranty from the date you receive Oska Pulse and if you register your device online with us here we will extend the warranty to two years from the date of purchase for FREE.
If your device is not working properly for any reason, please contact us at firstname.lastname@example.org and we will help troubleshoot what the problem might be. If the problem cannot be resolved easily, we will have you return the device to us and we will replace the Oska Pulse device immediately, including economy rate shipping, free of charge. This is applicable to all buyers, regardless of location.
Your warranty will be voided if the device has been damaged from mistreatment, been exposed to water, or has been tampered with.
Please note that only orders placed directly through Oska, India and India affiliates or retailers are eligible for warranty. Devices purchased from unauthorized sources or resold by the original purchaser are NOT eligible to claim under our warranty.
THE RETURN PROCESS
1. Please write to our Oska India eCare team via email at email@example.com. We will require your confirmation of the purchase date and receipt and the serial number of your device to complete the process.
2. We will confirm the refund in writing.
3. If you are in India we will issue you a return ticket so that the device can be shipped back to us.
4. If your device is not working and being returned under warranty because trouble-shooting has not resolved the problem, we will issue a return ticket. Please place the device back into the original packaging and ship the unit and components back to our office. This warranty return process is applicable to all buyers, regardless of location.
5. Once we have received Oska Pulse devices being returned to us, we will advise you in writing in respect to details of shipping/tracking for the replacement device we are sending you.